Resources
Customer Success Stories
Learn how operators are achieving seamless results with our transit management ecosystem
News
The latest stories and insights from our team
FAQ
What should I do if I can’t remember the username and password for my smartcard?
Please contact the Bus Operator or School that issued you with the smartcard. Unfortunately the transportme team does not keep usernames and passwords.
How does transportme work?
transportme uses our patented and patent pending iOS app, allowing an iPad to be used as a ticketing machine. The information such as driver logins, routes, ticket types, fares, buses, reports, driver compliance are generated in your Control Hub. Therefore, every ticket machine will have every piece of information sent over the cloud each time the transportme app is opened. This ensures all information is completely up to date at all times.
Do I have to download information from the iPads?
No. Each and every time your drivers close their route, the information is sent over the cloud to your Control Hub. You never have to go to the bus or the iPad to download the information. Simple as that! This means your reports can be generated quickly and will always be current.
Why use an iPad and not an android tablet?
transportme opted to use Apple iPads to ensure there can only be 1 type of tablet used as a ticket machine. This will reduce any bug issues, confusion with systems, and to ensure the team at transportme knows exactly what every contracted operator is using.
How do I print tickets with an iPad?
transportme uses our exclusively distributed thermal printer that connects to the iPad via bluetooth. This will then print tickets for your passengers, and also doubles as a smartcard reader! If in the future you decide to upgrade to the patented and patent pending transportme smartcards, you do not need to buy any further equipment.
What benefits will transportme provide me? Why should I invest in this solution?
transportme can cover your reporting needs – at the press of a button. You do not need to spend hours generating reports. Multiple depots and buses are all linked into the one Control Hub – meaning you never have to download information from a specific bus in another location hundreds of kilometres away. It all happens automatically, every day.
Our GPS location system is in real-time….all the time. Not every 10 minutes, not every 5 minutes, not every minute. We can tell you where your vehicle is within 7 seconds of its location – at all times! Oh…and by the way, we can also give this GPS information to your Passengers/Parents/School Children/Customers. They can download the free ‘transportme Passenger’ app from the Apple App Store or the Google Play Store and track your vehicle in real-time, all for free!
Our ticketing system is one of the most advanced and adaptable systems on the market. We have designed transportme to be simple to use by the most important people in your business – your drivers! Having such features as auto GPS locations, popular destinations, highly visible screens for both day and night time, passenger alighting alerts and a simple yet effective transaction layout – all mean the drivers of your vehicles will love using transportme.
We give you many more features that you can opt to subscribe to – so please ask us for more information on these when making contact. transportme is an ever evolving system. For that reason, you can tell us features you would like to see -and chances are, we can do it.
Is the system reliable and how many people are using it?
transportme now has over 3500 vehicles contracted to our system, with over 150 companies contracted, servicing over 1000 schools, and running thousands of routes a day around Australia and even New Zealand.
Transport for NSW (TfNSW) have contracted us to deliver the Rural and Regional Contactless Payments programme which is delivering next generation ticketing solution to enhance convenience, accessibility, and efficiency in rural and regional NSW locations. Our solution enables passengers to use their debit/credit card, smart phones or digital wearables to tap and pay for their fares. We are deploying to over 450 buses.
Queensland Department of Transport and Main Roads (TMR) have also contracted the transportme solution for their School Bus Ticketing and Tracking System.
Your Control Hub is securely serviced by Amazon Web Services (AWS), one of the best in the business – your data and information is safe and secure. Please click on our “Safe & Secure” link for further info.
Is it going to be expensive to install?
transport me offers a cost effective end-to-end transit management solution. We will provide you with a quote for your implementation costs which is dependent on several factors. Your implementation fee covers your initial set up costs – which we perform via email & online meetings with your team. You are responsible for your hardware costs.
We do not charge an annual support and maintenance fee. Your software monthly subscription fee includes all your GPS/Ticketing/Cloud/Reporting costs. This fee is dependant on the number of buses you are contracting transportme with.
Please note, with transportme not only are you receiving a GPS/Ticketing/Reporting/Driver Compliance system, but one that can give you instant and future messaging to all of your fleet, driver logins & compliance, the ability to use smartcards without the financial burden of purchasing extra infrastructure, paperless driver manuals, the ability to bridge your various systems and all of the normal benefits an iPad can offer.
transportme also offer companies customised developments, specific apps – such as ‘On Demand Service’ Apps, Private School and Special School Service features to allow for marking on and off of students and much more.
How do I install the hardware? What is needed?
transportme is extremely simple to install. All you need is USB power for the iPad and the PaxA920 Terminal or Smartcard Reader if using these. Once you have contracted our solution, our support staff can help you in ensuring the correct amount of power is being inputted into these devices – but a simple USB plug for both is all that is required – making it truly a ‘Plug and Play’ system.
transportme can provide you the casings for the iPad and the Printer/Reader if you wish – otherwise you can source your own.
We can also provide options for the mounting arm – but the choice is yours in this regard.
We leave the installations up to yourselves – either via your own staff or an external auto electrician/installer. We would allow 1-3 hours per bus to install the equipment based on previous operator installs.
